Return Policy

We’re thrilled you chose to shop with us! Our goal is to provide a smooth and enjoyable shopping experience, and that includes making returns as simple and straightforward as possible. If you need to return an item, please review our return policy below for all the necessary details.

Coverage Country

This return policy applies to customers worldwide.

Return Window

You may return your order within 14 days of delivery.

Return Method

To initiate a return, please follow these steps:

1. Reply to your order confirmation email specifying the products you wish to return.
2. Print the prepaid return shipping label that will be sent to you via email.
3. Use the label to send all items back to us.

Item Condition

Only items in NEW condition are eligible for return:

• Items must be in their original, unused condition, free of wear or damage.
• Items must be returned with all original packaging, including tags, boxes, and pouches.
• Complete sets must be returned together; individual items cannot be returned separately.
• For Lab Grown Diamonds, the SCS certification must also be included.

Restocking Fee

We do not charge any restocking fees.

Defective and Incorrect Items

Products are considered defective if they do not meet satisfactory quality standards, are unsuitable for their intended use, or do not match their description. If you receive a defective or incorrect item, please contact us within 30 days of receiving your order with your name, order number, and relevant images. We’ll resolve the issue promptly.

Exchanges

To exchange an item, return the one you have and make a separate purchase for the new item once the return is approved.

Refunds

Upon receipt and verification of your return, expect a refund within 7 days. Refunds will be processed to the original payment method used for the order.

Policy Updates

We reserve the right to update or modify this return policy at any time. Any changes will be posted on our website. Continued use of our services implies acceptance of the updated policy.

Contact Us

For questions or assistance, our customer service team is here to help. Please contact us via email at [email protected]